Cancellation Policy

How to cancel

You have three equivalent options.

1. Using the cancellation button

In the footer of every page, click “Cancel contracts here”. You do not need to log in. On the page that follows, enter the details requested and confirm with “Cancel now”. You will immediately receive an email with the date, the time and the day on which your contract ends.

2. In your customer account

Under Settings, Subscription, Cancel subscription.

3. By email or letter

By email to [email protected] or by letter to ViBuCard S.L., Avinguda de Joan Miró 138, 07015 Palma de Mallorca, Spain. Please state your name, the email address of your account and, if you have one, your customer number.

When the cancellation takes effect

There is no minimum term and no notice period.

Your cancellation takes effect at the end of the current billing period, that is at the end of the month you have already paid for. Until then you can carry on using Veridaro in full. We do not switch off your access immediately. After that, nothing more is charged.

Example: your billing runs from the 10th of each month. You cancel on 14 March. Your contract ends on 9 April. Until 9 April you use everything as usual. On 10 April nothing more is charged.

What happens to your data

For 30 days after the contract ends you can still export your data. We will remind you by email.

After that we delete your data from our active systems within 30 days and from the backup copies after 60 days at the latest.

We keep invoices for as long as tax law requires. You will find the details in our privacy policy.

Cancelling individual locations

If you have booked several locations, you can cancel individual locations without ending your main subscription. Use the same route and state which location you wish to cancel.

Hardware you have purchased

Displays and table stands you have purchased belong to you and do not have to be returned after a cancellation.

Cancellation is not the same as withdrawal

A cancellation ends the contract for the future. Amounts already paid are as a rule not refunded, because you can use the service until the end of the billing period.

A withdrawal is a consumer right during the first 14 days after the contract is concluded and leads to a refund. You can read more about it in our withdrawal instructions and in our refund policy.

If we cancel

We only cancel where there is good cause, for example where two monthly payments are outstanding despite a reminder, or where the rules of use in section 10 of our terms and conditions are breached repeatedly. We will inform you beforehand by email and give you the opportunity to remedy the cause.

Contact

[email protected] · +34 971 86 37 29 · Tuesday to Friday, 9:00 to 16:00