Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

In the case of a contract for the supply of goods, the withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal you must inform us

by means of a clear statement, for example a letter sent by post or an email, of your decision to withdraw from this contract. You may use the model withdrawal form set out below, although this is not obligatory.

You may also declare the withdrawal using the “Withdraw from contract” button on our website. You will find that button in the footer of every page. You do not need to log in to your customer account. We will confirm receipt of your withdrawal without undue delay on a durable medium, stating the content, the date and the time of receipt.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the services should begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

In the case of a contract for the supply of goods the following also applies: you shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Early expiry of the right of withdrawal

In the case of a contract for the supply of services, your right of withdrawal expires where we have fully performed the service and only began performing it after you had given your express consent and at the same time acknowledged that you would lose your right of withdrawal once we had fully performed the contract.

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us.