Refund Policy

1. Withdrawal within the first 14 days

This section applies to consumers.

You may withdraw from the contract within 14 days of its conclusion without giving any reason.

We will then refund all payments received without undue delay and at the latest within 14 days of receiving the withdrawal, using the same means of payment you used. You will not be charged for this.

If you expressly asked us to begin performance immediately and you then withdraw, we may retain a proportionate amount for the service actually provided up to the withdrawal. We calculate that share on a daily basis.

Your right of withdrawal expires if we have fully performed the service at your express request and you expressly agreed beforehand and acknowledged that you lose your right of withdrawal upon full performance.

To withdraw, use the “Withdraw from contract” button in the footer of every page, the model withdrawal form, or an informal email. The details are set out in our withdrawal instructions.

2. After a cancellation

With monthly billing we do not refund pro rata amounts for the current month already paid for, because you can carry on using Veridaro in full until the end of that month.

3. If we have made a mistake

We always refund in full:

• the duplicate amount in the case of a double charge,
• the full amount for a charge taken after an effective cancellation,
• the difference where the wrong plan was billed,
• the full amount where a contract never came about technically and access was never activated.

Simply contact us at [email protected]. We will deal with your request within five working days.

4. If Veridaro was unavailable

We undertake to provide availability of 99 per cent as an annual average.

If actual availability in a calendar month falls below 95 per cent, on request we refund 25 per cent of the monthly fee as a credit. Below 90 per cent we refund 50 per cent. Below 80 per cent we refund 100 per cent of the monthly fee.

Announced maintenance windows and disruptions outside our sphere of influence are not counted.

Your statutory rights to a price reduction, to damages and to terminate remain unaffected.

5. Hardware

Withdrawal: consumers may return purchased hardware within 14 days of receipt. You bear the direct cost of the return.

Faulty on arrival: we replace free of charge or refund in full, as you prefer.

Defects within the warranty period: the statutory rights apply, for consumers two years from delivery.

We refund once the return has arrived or once you have shown proof of despatch, whichever comes first.

6. How and when we refund

We always refund to the same means of payment that was used to pay. Processing runs through our payment service provider Stripe.

We initiate the refund within five working days. Depending on your bank and card provider it can take a further five to ten working days for the money to reach your account. In the case of a withdrawal the statutory period of 14 days applies.

No fees are charged to you.

7. What we do not refund

• Billing periods already elapsed in which Veridaro was available.
• Reviews that fail to appear or revenue that fails to materialise. We provide the technology; your guests write their reviews voluntarily.
• Suspensions for breaching the rules of use in section 10 of our terms and conditions.
• Third-party costs such as your own printing or agency costs.

Your statutory rights remain unaffected in every case.

Contact

[email protected] · +34 971 86 37 29 or +49 156 789 322 10 · Tuesday to Friday, 9:00 to 16:00